You can track your order at our Shop by logging into your account. Please note that orders can only be delivered to an address within areas covered by respective courier. As such all prices and special offers available on this site are only applicable for deliveries carried out by the said courier companies. We do not ship to A.P.O. and P.O. Boxes.

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Returns, Refunds and Title

We are confident that you will enjoy your Dammann Freres products. If for some reason you have a need to return your order, please contact us at sales1@alchayah.com . Any refund will be made by the same method as payment was received for your order or a suitable replacement as store credits. A full refund consists of the amount debited to your card or received as payment for that specific product, plus shipping costs. Our goal is your satisfaction

Returning of products is subject to the following conditions:

• The Product must be shipped back to us. Return shipping costs are not refundable unless the return is the result of our error, such as a product defect.

• We cannot accept a Product return after 14 days from delivery.

• We cannot accept a Product return if you have simply changed your mind, such as a preference for a different tea. Dammann does not take title to returned items until the item arrives at our premises with a restocking fee of 15% of product price (exclusive of shipping cost) may be applicable. At our discretion, a refund may be issued without requiring a return. In this situation,Dammann does not take title to the refunded item.